Privacy Policy
Privacy Policy
ZIP.HOME.ee is committed to protecting the privacy of its clients and users. Accordingly, we have established the following principles of our privacy policy, which govern the collection, use, disclosure, transfer, and storage of customer data. Our online activities are in full compliance with the applicable European Union legislation and the laws of the Republic of Estonia. Please take a moment to read through our privacy policy.
Collection and Use of Personal Data
Personal data refers to any information that directly or indirectly identifies you as a private individual. ZIP.HOME.ee collects and processes such data in order to fulfill contractual obligations, to contact the individual, and to comply with legal requirements.
The collection of personal data from registered clients may occur in the following ways:
When providing contact details (including your name, personal identification code, postal address, phone number, email address, preferred method of contact) on our website or elsewhere (e.g., in stores);
Through the use of our website — via customer account information or cookies;
When making purchases or placing orders in our store or e-store — including storing contact data or purchase preferences (ZIP.HOME.ee may, in certain areas of the website, voluntarily request personal information such as name, address, postal code, email address, phone number, etc.);
When submitting an installment payment application.
Collection of Other Data
We also collect non-personal data — data that cannot be directly linked to a specific individual (e.g., gender, age, language preference, location).
We may also collect information about customer activities on our website. This data is aggregated and used to deliver more relevant information to customers and to better understand which parts of the website, products, and services are of greatest interest. Aggregated data is treated as non-personal data under this policy.
Use and Storage of Collected Personal Data
We use the collected personal data to inform customers about ZIP.HOME.ee’s product news, promotions, and upcoming events. Any customer who does not wish to receive such information can unsubscribe at any time.
We also use the data to deliver goods and to fulfill our contractual obligations.
By accepting the terms of this privacy policy, the customer gives ZIP.HOME.ee consent for the automated processing of their data.
Consent can be withdrawn at any time via our website or by submitting a written request in a reproducible form. The withdrawal of consent is not retroactive.
To provide better service, ZIP.HOME.ee may disclose individual user data to third parties who provide services to ZIP.HOME.ee and are contractually bound to maintain confidentiality. Such parties may include partners responsible for delivering goods sold in our e-store or providing installment services.
ZIP.HOME.ee will store personal data until the customer relationship is terminated. Data that we are required by law to retain (e.g., accounting records) will be stored in accordance with legal requirements.
ZIP.HOME.ee is the controller of personal data and forwards necessary payment-related personal data to the authorized processor Maksekeskus AS.
Modifying Collected Personal Data
Customers can view, update, and modify the personal data collected for identification and contact purposes via the "My Information" section on our website.
Protection of Personal Data
ZIP.HOME.ee applies all appropriate precautions — including administrative, technical, and physical measures — to protect personal data. Only authorized personnel have access to modify or process this data.
If you suspect that your personal data has been used in a manner contrary to this privacy policy or may have been exposed to unauthorized persons, please notify us immediately. This is the only way we can minimize potential harm.
Customers have the right to request the cessation of data processing, information about the use of their data, and the transfer of their data to themselves or a third party in a commonly used format.
To prevent misuse, such requests can only be submitted in verifiable form (e.g., digitally signed or personally signed in our office). We have the right to respond to such requests within 30 days.
A request to stop data processing is treated as a request to terminate the customer relationship.
Security
All personal data obtained during visits to ZIP.HOME.ee's online store and during purchase processes is treated as confidential information.
Encrypted communication with banks ensures the security of personal and payment information.
Terms and Amendments of the Privacy Policy
By using our website or submitting a customer application, you confirm that you have read and agree to the terms of this policy.
ZIP.HOME.ee reserves the right to amend the general terms of the privacy policy when necessary and will inform all registered customers of such changes. We do our best to ensure that the privacy policy remains up to date and accessibleon our website.
The data controller is: ZIP.HOME.ee
For any questions or concerns regarding our privacy policy or data processing, please contact us at: tellimine@zipzip.ee